GET - Customer Success (Gurgaon2)

Graduate Engineer Trainee (GET)

GET – Customer Success

Roles and Responsibilities:

• On-board clients: Onboard and train SPOCs for effective use of Zenatix solutions to meet defined goals.
• Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time frames. Effectively handle the escalations from customers.
• Plan & Execute Project: Coordinate with the key accounts and various internal teams to seamlessly get the solution deployed within the stipulated time.
• Project health maintenance: Ensure smooth functioning of the deployed solution and quick redressal of issues with the help of an internal troubleshooting team within pre-defined SLAs. Periodically report to the customer and dipstick for red flag warnings.
• Gather feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
• Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.

Must-have Requirements:

• 0-1 years of relevant professional experience. Freshers are encouraged to apply and develop required skills on the job.
• Bachelor's in engineering
• Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
• Excellent analytical, communication, presentation and problem-solving skills

What’s in it for YOU?

Our 6-month Trainee Program offers a transformative learning experience that combines technical training, soft skill development, mentorship, and coaching nurturing you for a successful career.

You will have a well-rounded skill set, industry exposure, and the confidence to thrive in your role.

Join our Trainee Program and unlock your potential as a skilled professional, ready to make a positive impact in today's competitive job market.

About Zenatix:

Zenatix is the largest provider of IoT based automation and monitoring solutions with 2000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers.

While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in its existing markets (India and UAE), while launching its products in the US and EP markets later this year.

Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes – small (QSRs, supermarkets, retail being a few examples) and mid/large buildings which require automation for controls and monitoring.

We have an open office culture where all of us sit, work and have fun together – no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership.

To know more, please visit www.zenatix.com