Product Associate - Clouds App

Job title: Product Associate

About the organisation:

Zenatix, a Schneider Electric company is the largest provider of IoT-based automation and monitoring solutions with 2000+ deployments across 200+ cities in India. With a passion for driving sustainability, we build full-stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers.

While being part a of Schneider Electric, Zenatix continues to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in its existing markets (India and UAE), while launching its products in the US and EP markets later this year.

Job brief: 

The key deliverable for this role will be to take a product and/or associated features from ideation to execution stage. The candidate will be actively working with cross functional teams to gather requirements, prioritise feature implementations and improve the user experience. In addition to this, the candidate will be required to resolve advanced technical problems brought to us by customers, application engineers, sales personnel, and any other user of the solution.

Our solution is based on a cloud-first approach. Hence it is imperative that the candidate should be able to understand the cloud architecture and multiple application frameworks to understand the challenges/limitations and accordingly recommend optimisations/define new features.

Job description:

• Product knowledge
• Develop a deep understanding of our stack, features, and solution offerings
• Stay updated on industry trends, market demands, and competitor products
• New feature development: 
• Identify customer needs, preferences, and potential improvements for existing products
• Define detailed user journey, scoping, PRDs, and wireframes to translate the requirements to an executable form
• Work closely with quality assurance teams to ensure that products meet established standards and specifications
• Perform UAT to ensure a smooth user experience before the feature is released to production
• Ensure the delivery of feature in defined timeline
• Capture user feedback post release of the feature
• Customer support
• Understand the customer facing issues

• Actively participate in discussions with the technical team to understand the challenge and act as a bridge between the business and technology
• Prioritise critical requirements and stride towards delivering it in a set timeline

• Training and communication

• Actively participate in discussions with the technical team to understand the challenge and act as a bridge between the business and technology
• Create documentation for both internal and external stakeholders
• Conduct training to educate the team on new feature release

• Project Management: 
• Drive sprint calls with tech team to prioritise backlog and plan upcoming sprint deliverables
• Optimise JIRA usage by defining well-groomed user stories and capturing progress using relevant sprint metrics

Education and Technical qualification:

• Bachelor’s in engineering with 2-3 years of experience in a similar role or industry
• Strong analytical and problem-solving skill
• Strong ability to work collaboratively across various teams and communicate effectively with both technical and non-technical stakeholders
• Must have hands on experience with JIRA and MS Tools
• Proven track record of managing all aspects of a successful product throughout its lifecycle